Frequently Asked Questions

Everything you need to know about Siwa Fragrances’ artisanal scents and services.

Are Siwa Fragrances products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All our fragrances are 100% vegan and never tested on animals.

How long does the scent typically last?

Our fragrances are formulated as Eau de Parfum or Extrait de Parfum concentrations, typically lasting between 6 to 10 hours depending on your skin chemistry and the specific scent profile.

What is your return policy for opened bottles?

Due to the nature of beauty products and hygiene standards, we only accept returns on unopened and sealed items within 14 days of delivery. We recommend purchasing our discovery sets before committing to a full-sized bottle.

Do you offer international shipping?

Currently, we ship to select countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How should I store my perfume to maintain its quality?

To preserve the integrity of the essential oils, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.

Can I track my order once it has been placed?

Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.